Refund Policy

1. Monthly subscriptions

Monthly subscriptions are non-refundable for partial periods. You can cancel at any time from your account dashboard — cancellation stops the next renewal and your access continues through the end of the current billing month.

2. Annual subscriptions

• 7-day refund window on new annual subscriptions, provided fewer than 10 clips have been downloaded. We refund the subscription fee in full.
• After the 7-day window, prorated refunds are at our discretion and only available when no downloads occurred in the refund month. Downloads are treated as use of the Service and reduce any available prorated amount.
• Refunds return to the original payment method. Stripe's processing timelines apply (typically 5–10 business days).

3. Overage charges

Downloads beyond your tier's daily cap are metered and added to your next invoice at the per-clip overage rate for your tier. You can review overage line items on each invoice in your account dashboard.

If you believe an overage charge is incorrect (wrong clip, duplicate, accidental re-download due to a product bug), you have 30 days from the invoice date to raise a dispute. Include the invoice number, the specific downloads in question, and what you believe went wrong. We review and, where appropriate, credit the overage back.

4. Chargebacks

If you have a concern about a charge, please contact us first. We respond in good faith to documented disputes and will refund quickly when the claim is valid. A chargeback filed without prior communication — especially where the Service was used — is considered retaliatory and may result in account suspension or termination. We reserve all rights to recover associated fees.

5. How to request a refund

Email flyover@aerialshots.media with the subject line:

Refund request — [your email]

Include:

• The email address associated with your Broll account.
• The invoice number or approximate charge date.
• A brief reason for the request.

We aim to respond within 3 business days.

6. Governing terms

This Refund Policy is part of, and subject to, our Terms of Service. If there is a conflict between this page and the Terms, the Terms control.